The online tool verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. Chrome, Safari and Firefox are the recommended browsers for this application. There is no additional charge to use this service. State and federal laws do permit fees to be charged for copies of medical records that are not requested by healthcare providers for direct patient care. Please allow up to 10 days for record processing. Click here to request your forms with the online patient record request tool. For customer service issues, please call 1-800-367-1500.