Notice of Rights:
a. All patients and/or their designated representative will be informed of their rights and responsibilities prior to receiving care.
b. If the patient is unable to receive a copy of his or her rights due to the patient’s medical condition, information will be provided to the patient’s representative. When appropriate, the patient will be informed of his or her rights at the earliest possible opportunity.
Access to Care:
Individuals will be accorded responsible and impartial access to treatment and accommodations that are available and medically indicated, regardless of race, age, ethnicity, creed, religion, culture, language, color, national origin, gender, sexual orientation, gender identity or expression, physical or mental disability, socioeconomic status, or sources of payment for care.
Respect and Dignity:
a. Patients have the right to considerate, respectful care at all times with recognition of personal values and beliefs.
b. Patients have the right to wear personal clothing and religious or other symbolic items as long as they do not interfere with diagnostic procedures or treatments, or at staff discretion as appropriate for patient and staff safety.
c. Patients have the right to have a family member, friend or other individual of their choice present for emotional support during the course of their hospital stay, unless the individual’s presence infringes on others’ rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient’s surrogate decision maker or legally authorized representative.
Patients have the right to have their pain addressed and treated accordingly. This includes working cooperatively with the hospital staff to identify pain management needs and developing a plan to address those needs.
Privacy and Confidentiality:
Patients have the right to personal and informational privacy including:
a. The right to refuse to talk with or see anyone not officially connected with the hospital, including visitors, or others not directly involved in their care. The patient may direct that his or her name not appear in the hospital directory.
b. The right to expect that any discussion or consultation involving their care will be conducted discreetly and that only individuals directly involved in their care will be present.
c. The right to expect all communication and other records pertaining to their treatment be treated as confidential.
d. The right to have their medical record read only by individuals directly involved in their treatment or in the monitoring of its quality. Other individuals can review the medical record with the patient’s written authorization or that of the legally authorized representative.
e. Patients should be interviewed and examined in surroundings designed to ensure reasonable visual and auditory privacy.
Patients will be informed of their right to have advance directives, and to have these directives utilized in their plan of care. This may include the appointment of a health care agent.
Patients have the right to expect safety with regard to hospital practices and environment and may request to be placed in protective privacy when considered necessary for personal safety.
Patients have the following rights regarding information related to their care:
a. The right to obtain from the practitioner responsible for coordinating their care, complete and current information concerning diagnosis, treatment and prognosis. This information should be communicated in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual upon request.
b. The right to know the identity and professional status of individuals providing service and to know which physician or other practitioner is primarily responsible for their care. Participation by the patient in clinical training programs or in the gathering of data for research purposes is voluntary and full disclosure provided.
c. The right to review their medical record and have its contents explained within the confines of the law and hospital policy.
d. Restricted communication may occur when medically or psychologically necessary.
Patients have the right to access people outside the hospital by means of visitors and by verbal and written communication. When the patient does not speak or understand the predominant language of the community, including sign language, access to an interpreter will be provided at no cost. Patients have the right to communication aides if visually impaired. Patients have the right to have a family member or designated representative and their own physician notified of their admission to the hospital. Patients and their visitors have the right to equal visitation privileges consistent with patient preferences and subject to justified clinical restrictions.
a. Patients have the right to informed participation in decisions involving their health care. This should be based on a clear explanation of their condition, all proposed procedures, including the possibilities of any risks, serious side effects, problems related to recuperation, alternative treatments or no treatments, benefits, and probability of success.
b. Patients should not be subjected to any procedure, filming, photographing and/or video/audio recordings without their voluntary and competent informed consent, or the consent of their legally authorized representative except in specifically determined emergency circumstances.
c. Patients have the right to know who is responsible for performing procedures or treatments.
d. Patients will be informed if the hospital proposes to engage in or perform human experimentation or other research or educational projects affecting their care or treatment; patients have the right to refuse to participate in any such activity and to know this decision will not affect subsequent care.
e. Patients may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his or her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.
f. If a procedure is refused, patients have the right to receive other needed and available care.
Patients, at their own request and expense, have the right to consult with specialists.
Transfer and Continuity of Care:
a. Patients have the right to be informed of risks, benefits and alternatives associated with a transfer.
b. Patients have the right to not be transferred to another health or mental health facility or related organization unless such transfer is in their best interests and, in relevant cases, meets the requirements set forth in federal COBRA laws.
c. A transfer may occur when the receiving facility has available space and qualified personnel for treatment of the patient.
d. A transfer may occur when the receiving facility has agreed to accept transfer of the patient and provide appropriate medical treatment.
e. The transferring hospital must provide the receiving facility with appropriate medical records.
f. The transfer is effected through qualified personnel and reasonable steps to inform a patient of the risks and benefits of a transfer and when written consent or refusal for such transfer has been obtained.
g. Patients have the right to be informed by the practitioner responsible for their care, or that person’s delegate, of any continuing health care requirements following discharge from the hospital.
h. Patients have the right to be informed of realistic care alternatives when hospital care is no longer appropriate.
i. Patients have the right to request a discharge planning evaluation.
Regardless of the source of payment for care, patients have the right to request and receive an itemized and detailed explanation of their total bill for services rendered in the hospital. When notified by a third-party payer of termination of eligibility for reimbursement, the hospital will inform patientsV in a timely manner.
Patient Grievances and Complaints:
Patients have the right to voice a concern without the fear of retribution or reprisal. Any concerns expressed will be addressed within a reasonable time frame by the hospital. Please notify your nurse of any issues or concerns. Should you wish to speak to someone other than your nurse, you may ask to speak with the manager of the unit or department. If you wish to speak to someone outside of the unit or department, you may contact the Guest Relations department at Sinai Hospital. To access Guest Relations, you may call 410-601-8778 or write to Guest Relations, Sinai Hospital, 2401 W. Belvedere Avenue, Baltimore, MD 21215. If no one is immediately available by phone, instructions will be left on how to access assistance immediately. Although speaking with someone at the hospital will allow us to provide you with the most immediate feedback and assistance, should you wish to discuss your concerns with someone outside the hospital, you have the right to contact the Maryland State Department of Health and Mental Hygiene Office of Healthcare Quality. They can be reached by phone at 410-402-8016 or correspondence may be directed to Department of Health and Mental Hygiene, Office of Healthcare Quality, Bland Bryant Building, 55 Wade Avenue, Catonsville, MD 21228. In the event you are unable to resolve the complaint directly with the hospital, you have the right to contact the Joint Commission at 800-994-6610 or firstname.lastname@example.org
Provision of Information:
a. Patients have the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other health-related matters.
b. Patients have the responsibility to report unexpected changes in their condition to the responsible practitioner.
c. Patients are responsible for reporting whether they clearly comprehend a contemplated course of action and what is expected.
a. Patients are responsible for following the treatment plan recommended by the practitioner responsible for their care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care, implement the responsible practitioner’s orders, and enforce the applicable hospital instructions, rules, policies and regulations.
b. Patients are responsible for keeping appointments and, when unable, to notify the responsible practitioner or the hospital.
Refusal of Treatment:
a. Patients are responsible for their actions if they refuse treatment or do not follow the practitioner’s instructions.
b. If the patient is deemed incompetent, the patient’s legal representative may refuse treatment on the patient’s behalf as allowed by law.
Patients are responsible for providing information about insurance coverage and for ensuring that the financial obligations of their health care are fulfilled as promptly as possible.
Hospital Rules and Regulations:
Patients are responsible for following hospital rules and regulations affecting patient care and conduct.
Respect and Consideration:
Patients are responsible for being considerate and respectful of the rights and property of other patients, visitors and hospital personnel.
Unless there is a clinical reason why you must have limited visitors or
visitation hours, Sinai Hospital has an unrestricted visitation
- You may identify a contact person to act in the capacity as your support person.
- Sinai Hospital will not deny visitation based on race,
color, national origin, religion, gender, gender identity, sexual
orientation or disability.
- You have a right to deny visitation by the persons of your choosing.
- The attending physician has the authority to restrict visitors based upon your clinical status and needs.
- Visitors may be asked by the hospital staff to leave the room to
maintain privacy during administration of tests or treatment or in the
event the visitor’s presence is negatively affecting the patient’s
recovery, or if the patient is showing signs and symptoms of fatigue.
- Your request will be honored to ensure privacy and confidentiality, and visitors will be restricted at your request.
- Visitors are not allowed to smoke in the hospital building.