Philosophy of Patient Care Service
Sinai Hospital of Baltimore provides comprehensive health care services, which contribute significantly to the overall wellness state of our consumers. We embrace a patient-centered health care delivery perspective and are committed to evidence-based practice that is strengthened by our unparalleled passion for excellence.
We value the individual differences of our patients and colleagues and believe in leveraging their inherent creative potential to enhance our performance. This is reflected in a proud tradition steeped in humanism, caring practices, and the celebration of individual life experiences.
We value accountability, service excellence, partnership, integrity, respect and empowerment.
In affirmation of our philosophy:
- We believe in the power of synergy between patient and caregiver.
- We recognize that our patients are of paramount importance and focus our actions on providing advanced care in a personalized setting.
- We acknowledge our duty to educate our patients and engage them as partners in decisions regarding their own health and well being.
- We value our interdisciplinary team of health care providers and deeply respect and appreciate the excellence each individual brings to fulfilling our mission.
Patient Care Services Values
Accountability: The ownership of one's actions and obligations to achieve optimal outcomes.
Service Excellence: Consistently exceeding customer expectations and creating an exceptional patient/family experience.
Partnership: Working with one another sharing responsibility to achieve a specific goal within the organization.
Integrity: The quality of having a sense of honesty and trustworthiness.
Respect: Maintaining the dignity of oneself and others through behavior that shows appreciation, acknowledgment, active listening, honesty and inclusion.
Empowerment: Enabling an individual to think, speak, behave and take action in the decision-making process.